Frequently Asked Questions
Everything you need to know about shopping at DeRosa Music
What are your standard shipping times?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders, while expedited options are available at checkout.
How do you ensure instruments are not damaged during shipping?
Every instrument undergoes a professional inspection before being double-boxed and secured with premium protective padding to ensure it arrives in perfect playing condition.
What is your return policy for musical equipment?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund, provided the item is in its original condition and packaging.
Do your instruments come with a manufacturer's warranty?
Yes, all new instruments sold through DeRosa Music include a full manufacturer's warranty. We also provide a one-year store warranty on all certified pre-owned equipment.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for higher-priced items.
Can I track my order once it has been placed?
Once your order ships, you will receive an automated email containing a tracking number and a link to monitor your package's progress in real-time.